FAQ

Welcome—we’re so glad you’ve found us.
This page is here to make your visit easy and stress-free.
Whether you’re a new patient or a healthcare provider referring someone to our care, you’ll find clear answers about referrals, fees, telehealth, and more.
Our goal is to help you feel informed, comfortable, and confident every step of the way.

 

For Our Patients

Referrals

A valid introductory referral is required before your first visit.

• GP referrals last 12 months.
• Specialist referrals last 3 months.
• Medicare requires a current referral for you to receive a rebate.

Fees & Medicare Rebates

• We are a private specialist clinic and do not bulk bill.
• Pension or disability card discounts do not apply unless discussed prior to your appointment at the discretion of your specialist.
• Your initial consultation is the most expensive, but the Medicare rebate is higher.
• Medicare rebates are processed on your behalf.

Private Health Insurance

• Private health insurance generally cannot be used for outpatient consultations.
• It only applies to inpatient specialist services, diabetes nurse education, or dietitian consultations.​​​​​​We can provide a receipt if you wish to enquire with your fund.

Telehealth Consultations

Telehealth is available and well-suited to Endocrinology.

• Video (not phone) is required to qualify for a Medicare rebate currently though this is changing as of November 1st 2025.
• Please ensure you are in a quiet, private space and not driving.

Paediatric Patients

• Our specialists care for adults.
• Adolescents may be accepted on a case-by-case basis—please call to discuss.

Appointment Availability

• Typical wait time is a few weeks to a few months.
• We maintain a waitlist and often move patients forward when earlier times open.

Preparing for Your Appointment

• Your referring doctor may recommend tests beforehand—complete them as soon as possible.
• Having results ready can allow us to bring your appointment forward.

 

For Referring Providers

Urgent Appointments

Please mark the referral as urgent and/or call our rooms (1300 225 387).
We prioritise urgent requests and work closely with colleagues.

Collaboration Opportunities

We offer a full range of modern, high-quality specialist services—ideal for specialists looking to fast-track or expand their private practice.
For details, please contact Baldur by email (admin@baldur.health).

 

 

Practice Policies for Appointments

• Punctuality: Arrive (or log in) 10 minutes early for check-in.
• Recording: Audio or video recording is not permitted without explicit consent.
• AI Documentation: We may use secure, de-identified AI tools to prepare clinical notes. Please advise us if you have concerns.
• Cancellations: Appointments cancelled with less than 48 hours’ notice, or missed appointments, may incur a $150 fee.
• Requests Outside Appointments may incur a fee:Prescriptions:  $75 Forms/reports/letters: $100
• Payments: Prepayment is required for all consultations. Epworth Hawthorn, Epworth Camberwell, Holmsglen Moorabbin and Balwyn North suites are meet-and-greet only and cannot process payments.
• Payments are handled through our central phone line.